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García-Peñalvo, F. J., Hernández-García, Á., García-Holgado, A., & Llorens-Largo, F.. (2015). Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation. In New Information and Communication Technologies for Knowledge Management in Organizations (Vol. 222, pp. 93 - 101). Springer International Publishing. doi:10.1007/978-3-319-22204-2_9